Pre-sales FAQs
We write standard answers on specifications, services, buying steps and basic use.
← Back to managed business categories10 / INQUIRIES, REPLIES AND TICKET FOLLOW-UPManaged AI-assisted customer support.
Managed AI-assisted customer support.
Common inquiries, replies and ticket follow-up.
NUOWA uses AI tools to handle common inquiries, reply preparation, ticket classification and knowledge updates. Supply product policies and authorization; we handle daily work and route refunds, complaints and account matters requiring approval.
Business uses
For businesses outsourcing standard answers and daily support assistance across repeated or multi-channel inquiries.
MANAGED SERVICE SCOPE
The work we do for you
Include the following tasks in your managed service list. NUOWA executes them; you provide requirements, necessary materials and approval of the results.
Post-sales knowledge
We connect manuals, troubleshooting steps and service policies with supporting sources.
Replies & daily handling
We prepare or handle replies from approved knowledge, maintain responses and route approval matters to the owner.
Ticket classification
We classify by issue, product and urgency, then route to the handling team.
Human escalation
We set handovers for complaints, customer-rights matters, identity checks and unanswered questions.
Service summaries & analysis
We summarize repeated questions, unanswered cases and transfer reasons to improve FAQs and review replies.
SERVICE OPERATIONS
Service process
You provide requirements and necessary materials. NUOWA performs and checks the work shown in stages 01–04, then submits the results for your approval.
- 01
Classify questions and prepare knowledge
Provide response policies and product information. NUOWA organizes categories, answers and escalation conditions.
- 02
Handle routine response assistance
NUOWA prepares and checks replies and handles agreed support tasks. You do not maintain prompts yourself.
- 03
Route tickets and escalate decisions
NUOWA handles categories and routine tickets, forwarding complaints, refunds or decisions to your designated staff.
- 04
Review quality and maintain knowledge
NUOWA checks response quality, updates knowledge and settings and submits handling records and approval items.
RECURRING SERVICE OUTPUTS
Everyday work you can delegate
NUOWA can handle these tasks on an ongoing basis as part of your managed service list. You request the work and approve the results; volume and timing follow the selected plan capacity.
- 01Common-inquiry handling and reply support↗
- 02Ticket classification, assignment and follow-up↗
- 03Ongoing service knowledge and standard-answer updates↗
- 04Complex-case escalation and service summaries↗
Nuowa.mediaMonthly, quarterly or annual service
Include this business category in your selected managed plan. Choose a term and capacity. NUOWA operates the tools and carries out the work; you approve requests and results.
Expand the service-term illustration
MANAGED SERVICE PLANS · CNYMonthly, quarterly or annual.
Monthly, quarterly or annual.
We handle the AI work.
Ask a question, make a request and approve the result. NUOWA selects the tools, produces the content, executes the work and maintains the systems. Plans differ by service capacity, across the business areas listed on this site.
Every plan includes request handling, execution, human review and revisions. Capacity, concurrent requests and operational follow-up differ by plan.
01 / Everyday support
Everyday support
For teams with a lighter workload in writing, images and office tasks
- Monthly
- ¥6,800per month
- Quarterly
- ¥19,000per quarter · 3 months
- Annual
- ¥68,000per year · 12 months
- Execution each month20 hours
- Active requests1 at a time
- Monthly work summary
02 / Business operationsRecommended
Business operations
For businesses with recurring content and workflow operations
- Monthly
- ¥12,800per month
- Quarterly
- ¥36,000per quarter · 3 months
- Annual
- ¥128,000per year · 12 months
- Execution each month50 hours
- Active requests2 at a time
- Weekly progress updates and monthly summary
03 / Full-service management
Full-service management
For ongoing content, systems and development across departments
- Monthly
- ¥25,800per month
- Quarterly
- ¥72,000per quarter · 3 months
- Annual
- ¥258,000per year · 12 months
- Execution each month110 hours
- Active requests3 at a time
- Weekly operational follow-up and monthly service report
All prices are service fees in Chinese yuan (CNY). Confirm the work, monthly capacity, response arrangements and payment terms before signing. Complex systems, on-site work and urgent support are quoted separately.
How capacity works
We estimate and record service hours and agree the schedule with you. Consultation, production, revisions, testing and maintenance use the included time. You do not need to manage AI tools.
Quarterly and annual arrangements
Quarterly and annual fees are prepaid. Capacity is allocated monthly and does not increase with the billing period. The annual fee equals 10 monthly fees and covers 12 months. Unused hours do not roll over automatically.
Additional work and third-party costs
We quote additional hours, extra concurrent requests and special tasks before starting; there are no automatic overage charges. Model usage, software subscriptions, cloud resources, advertising and asset licences are separate and require your approval before purchase.
SERVICE APPLICATION
Illustrative use case
This illustrates how outsourced work can be handled. It is not a client case study or a guarantee of results.
A device brand receives repeated usage questions and continually organizes service tickets.
We handle common questions from approved knowledge, organize tickets and follow statuses, escalating complex or customer-rights matters.
Which support tasks can you manage?
Approved common answers, reply preparation, ticket organization and follow-up. Sending access, channels, hours and client-approval matters are defined first.
What if policies or channels change?
Send policy changes and we update answers and processes. New channels and additional inquiries are scheduled against remaining service hours, with excess work quoted first. Platform charges are separate.
Nuowa.mediaOutsource your recurring AI work
Tell us what you need done, the timing and available materials or tools. We carry out the work under a managed plan; you provide requirements and approve the results.
business@nuowa.media ↗
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Plans specify service capacity, concurrent tasks and the work covered. Work beyond the allowance requires an approved quote. Third-party subscriptions and API usage are charged separately.